We just added a new way that you can contact BranchCMS support while working on your website. In the bottom right corner of your screen you will see a floating chat icon. If you click that you can start a support chat with us right away. 

Hovering over the icon shows a message box were you can start the conversation.

Chat is currently available between 8 am and 5 pm EST. If you want to contact us outside of that time you can still do so. An email will be sent to us and we'll get back to you as soon as possible. 

Note - you need to be using the new UI to take advantage of the new chat feature.